Cognate Nutritionals, Inc. is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us. We do not share or sell your personal information. The requested information is for the purpose of ordering or mailing lists for Cognate products only. We may send you information regarding Cognate, its products and offers. We will only call you if we have a question regarding your order. Always include contact information when registering.
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons. We also require that any personally identifiable consumer information sent to us by you be encrypted using SSL encryption.
We accept Visa and MasterCard through our secure online store. If you have signed up for automatic re-orders, you will not be charged until an order has been fulfilled and is ready to ship.
Cognate Nutritionals, Inc. stands behind all of our products and we are confident you will enjoy them. If you are not satisfied with our products at the time you receive them or if our products do not perform to your satisfaction, simply return the item to us for a credit, replacement or refund. We invite you to give us your feedback, comments or tell us how we can improve at any time. We always appreciate any of your feedback at ccalhoun@cognatenutritionals.com
Please feel confident that ordering online with Cognate Nutritionals, Inc. is safe and secure. Our official credit card processing company is Authorize.net, a leading provider of payment gateway services since 1996.
All purchases are shipped from our fulfillment center to anywhere in the United States. We do ship to APO and Post Office boxes. International orders may require additional charges-please inquire of our customer service.
A backorder is automatically created when your request exceeds our inventory. Backorders are automatically fulfilled as soon as inventory becomes available. Customers may cancel orders for products prior to shipment. If you have signed up for automatic re-orders you may cancel future shipments at any time.
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